How does LoungeOps handle shift handovers?

LoungeOps automatically populates shift handover logs with open incidents, service requests, and facilities tickets — so incoming managers see everything unresolved without anyone telling them.

How does LoungeOps manage compliance documentation?

LoungeOps logs every incident, checklist completion, and inspection with timestamps and staff attribution. Compliance records are exportable as PDFs for audits and health inspections.

What is the pricing for LoungeOps?

LoungeOps is $450/month per location (Pro, 1–9 locations) and $350/month per location (Enterprise, 10+ locations at a volume rate). Every plan includes all modules with no per-seat fees. Start with a free 60-day pilot.

Does LoungeOps work for food service operations?

Yes. LoungeOps includes a Food Safety module with temperature logs, sanitizer concentration logs, allergen matrix, and health inspection readiness export — designed for food service compliance requirements.

How long does it take to get started with LoungeOps?

LoungeOps can be set up and operational in under an hour. The onboarding wizard guides you through configuring your locations, staff positions, and shift schedules before your first login.

Operations Platform for Airport Lounges

Every shift. Every ticket.
Every compliance record.

LoungeOps replaces binders, spreadsheets, and institutional memory with a single structured system built for how operations actually run. Any organization can build their operation within our infrastructure.

Start a free pilot → See How It Works

Live in production

Built for contract-operated venues

Urgent

In Progress

Logged

Resolved

Compliance

✓

Active Tickets

3 open

Issue	Floor / Zone	Priority	Status	Age
Men's Restroom — Sink 2 Leaking MT-001 · Restroom	Floor 1 · Restrooms	Urgent	Urgent	2h ago
Coffee Machine — Error Code E04 MT-002 · Beverage · Warranty Active	Floor 1 · Bev Station	High	In Progress	5h ago
AC Unit — Zone C Temp Inconsistent MT-003 · HVAC	Floor 2 · Zone C	Routine	Logged	2d ago
Dishwasher — Low Temp Alert MT-004 · Kitchen · Under Warranty	Floor 1 · BOH	High	In Progress	just now

The Operational Gap

Your operation runs on
institutional memory.
That's a liability.

When the shift ends, what was logged? Where was it written? Who knows when the equipment warranty expired? LoungeOps makes the answers automatic.

📋

The Binder Problem

Paper logs, shared spreadsheets, and WhatsApp messages don't survive a health inspection, a client audit, or a regulatory inquiry. Documentation that can't be retrieved in 60 seconds might as well not exist.

🔧

Warranty Blind Spots

Your Jura machine breaks. Is it under warranty? Who's the provider? What's the number? Without a live equipment register, you're calling the wrong vendor and paying for repairs that should be free.

🌡️

Compliance Log Gaps

Many jurisdictions require documented temperature checks, cleaning logs, and safety records. A failure without a logged paper trail is a violation regardless of the outcome. LoungeOps creates the compliance record automatically.

🐀

Compliance Without Documentation

An incident in a service area requires documentation and may require client or regulatory reporting. A verbal conversation isn't a record. LoungeOps creates the audit trail automatically.

🔄

Shift Handover Gaps

What did the morning shift leave unresolved? Which ticket is urgent? Who was assigned what? Without a structured handover system, every shift starts from zero institutional knowledge.

The Platform

15 modules.
One system.

Built around how service operations actually run — from reactive incident logging to scheduled compliance records, staff scheduling, and shift reporting.

Incident Reports

Document every incident with structured fields — guest complaints, slip-and-falls, security events, operational disruptions. Each report creates an immutable timestamped record that survives audits and legal inquiries.

Categorized by type: safety, security, guest, operational
Severity levels trigger appropriate response workflows
Witness statements and follow-up actions tracked
PDF export for insurance and legal submission
Timeline view: every action timestamped and attributed

⚑ Recent Incidents

2 open

Guest Slip — Wet Floor Near Buffet

INC-001 · Safety · Floor 1 · Buffet Area

Open

35m ago

Unattended Bag — Gate Area

INC-002 · Security · Floor 1 · Gate B44

In Progress

2h ago

Guest Complaint — Food Quality

INC-003 · Guest · Floor 2 · Dining Area

Resolved

Yesterday

Power Outage — East Wing

INC-004 · Operational · Engineering

Resolved

Feb 22

Complete Platform

Everything your operation needs. Nothing it doesn't.

Every module included on every plan. No feature gating.

⊞

Dashboard

Real-time operational overview with live ticket counts, compliance status, and shift context.

⚑

Incident Reports

Structured incident documentation with severity levels, witnesses, follow-ups, and PDF export.

📋

Service Requests

FOH and BOH service requests — VIP setups, catering orders, supply needs — tracked to completion.

👥

Staff Management

Full roster with roles, certifications, contact info. User approval queue for new staff accounts.

🔧

Facilities

Maintenance tickets, equipment register, vendor directory, warranty tracking, SLA monitoring.

☀️

Morning Huddle

5-minute pre-shift briefing tool. Auto-populated ops snapshot, station assignments, and today's focus.

✅

Checklists

HACCP, opening, closing, cleaning, and custom checklists. Completion tracked by shift and station.

📅

Scheduling

Shift scheduling, PTO requests, callout management, open shift board, and swap requests.

✈

Forecasting

Guest volume predictions based on booking data and historical patterns. Staff against expected demand for peak and off-peak periods.

🌙

Shift Reports

Structured end-of-shift handover. Every open ticket and note carried to the next shift.

📊

Analytics

Operational trends, incident frequency, resolution times, compliance rates across periods.

📋

Audit Log

Every action, every user, every timestamp. Immutable record for compliance reviews and audits.

🎓

Certifications

Track staff certifications, expiry dates, and renewal requirements. Alert before certs lapse.

✦

Compliance Signing

Assign, track, and collect electronic signatures on compliance documents. Full audit trail.

⚙

Settings

Organization config, module toggles, shift definitions, role permissions, branding customization.

Where This Comes From

Built inside a live lounge —
by the operator who runs it.

LoungeOps isn't a software company's guess at how service operations work. It was built inside a live international airport lounge operation — between callouts, manifests, and inspections — and it's in daily use on that floor today.

🌅

Born on shift

Every module answers a problem the founder hit running a real floor — callouts with no paper trail, handovers that evaporated, an inspection that could come any morning.

📱

Used every day

The founder still runs his own floor on LoungeOps — schedules, station boards, incidents, compliance logs. If a feature doesn't survive a live shift, it doesn't ship.

🤝

Honest by design

We're early, and we won't pretend otherwise — no logo wall, no invented numbers. Just a free 60-day pilot, so you can hold the system to the same bar its own floor does.

Pricing

Simple, honest pricing.
No seat fees. No feature walls.

One price per location. Every staff member gets full access to every module on their plan.

✦ Founding Cohort — Limited

Founding Partner — lock 15% off for life

The first operators to convert from pilot lock a 15% founding discount on Pro or Enterprise — forever. Co-build with us.

Apply Now →

Pro

^$450/mo

per location · 1–9 locations · 60-day free pilot

The full platform for independent operators. Every module included — scheduling, incidents, compliance, analytics, facilities, food safety, and more.

✓All modules included
✓Unlimited staff accounts
✓Schedule builder + callout/bidding
✓Food safety + compliance export
✓Analytics & forecasting
✓Standard onboarding + support

Start a free pilot

Best value at scale

Enterprise

^$350/mo

per location · 10+ locations · volume rate

For contract caterers and operators running portfolios across regions. Lower per-location rate, standardized ops across every property, white-glove support.

✓Everything in Pro
✓Cross-location rollup dashboards
✓SSO / single sign-on
✓SLA + SOC 2 documentation
✓Dedicated customer success manager
✓White-glove onboarding

Book a demo

We respond within 24 hours

LoungeOps costs a fraction of what one failed inspection or labor claim costs. For a lounge spending tens of thousands a month on labor and compliance, $450 per location for the system that documents everything is a rounding error on your budget.

Start your pilot

Start now, or get a guided setup.

Two ways in — both a free 60-day pilot, no credit card required.

Fastest — self serve

Create your organization yourself and be inside the platform in minutes. Setup is guided in-app — your areas, stations, hours, and team.

Start your free pilot →

Prefer a guided setup? Tell us about your operation — we'll configure your pilot with you and walk your team through it. We respond within 24 hours.

Every shift. Every ticket.Every compliance record.

Your operation runs oninstitutional memory.That's a liability.

15 modules.One system.

Everything your operation needs. Nothing it doesn't.

Built inside a live lounge —by the operator who runs it.

Simple, honest pricing.No seat fees. No feature walls.

Get your operationinspection-readyin one shift.

Start now, or get a guided setup.

Every shift. Every ticket.
Every compliance record.

Your operation runs on
institutional memory.
That's a liability.

15 modules.
One system.

Built inside a live lounge —
by the operator who runs it.

Simple, honest pricing.
No seat fees. No feature walls.

Get your operation
inspection-ready
in one shift.